FAQ

IS THIS WEBSITE SECURE?
ALL PERSONAL INFORMATION ENTERED ON NUANCE-STUDIOS.COM IS SECURELY PROTECTED AND WILL NOT BE DISCLOSED TO ANY THIRD PARTIES. IN ORDER TO ENSURE CUSTOMER PROTECTION TO THE FULLEST EXTENT, PAYMENT DETAILS ARE NOT STORED AT ANY TIME.

WHERE DO YOU SHIP FROM?
ALL ORDERS ARE PROCESSED AND SHIPPED FROM OUR HQ IN BRATISLAVA, SLOVAKIA. DELIVERY TIMES VARY ON YOUR CHOICE OF EXPEDITION (STANDARD/EXPRESS). ESTIMATED DELIVERY TIME : EUROPE 2-4 DAYS, NORTH/SOUTH AMERICA 4-7 DAYS, ASIA/AFRICA 4-7 DAYS, OCEANIA 4-8 DAYS.

WHERE IS MY ORDER CONFIRMATION?
AS SOON AS WE SHIP YOUR ORDER YOU WILL RECEIVE AN EMAIL CONFIRMATION TO THE EMAIL ADDRESS YOU ENTERED IN THE TRANSACTION. IF FOR SOME REASON, YOU DID NOT RECEIVE AN EMAIL, PLEASE CHECK YOUR SPAM FOLDER OR CONTACT OUR SERVICE DEPARTMENT INFO@NUANCE-STUDIOS.COM

CAN I RETURN OR EXCHANGE ITEMS?
WE ACCEPT RETURNS AND EXCHANGES WITHIN 14 DAYS AFTER YOU RECEIVE YOUR ORDER. ALL ITEMS MUST BE IN UNWORN AND UNDAMAGED CONDITIONS. ALL DISCOUNTED ITEM SALES CAN NOT BE RETURNED OR EXCHANGED.

CAN I EDIT MY ORDER?
IF YOU NEED TO CHANGE OR CANCEL YOUR ORDER, PLEASE CONTACT US AS SOON AS POSSIBLE AT INFO@NUANCE-STUDIOS.COM.

 

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